PelangiQQ Privacy Policy – Personal Data Protection for Malaysian Players

At PelangiQQ, we understand that player trust is not something to be taken lightly. When you register an account, make a deposit, or interact with our platform, you are entrusting us with your personal information. We take that trust seriously — not merely because the law requires it, but because it is the foundation of a healthy relationship between a platform and its users.

This Privacy Policy clearly and transparently explains how pelangiqq collect, use, store, and protect your personal data. This document also outlines the rights you hold in relation to your personal data and how to exercise them. We have written this policy in plain, easy-to-understand language so that every player knows exactly what happens to their information.

By using the platform pelangiqq, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please discontinue use of the platform and contact us at support@pelangiqq.best for assistance.

PelangiQQ collects various types of information from users depending on the nature of their interaction with our platform. In general, the data we collect falls into three main categories.

Data You Provide Directly

Information you voluntarily provide while using the platform pelangiqq including:

• Full name as it appears on your Malaysian identification document (MyKad or passport).
• Date of birth for age verification purposes — all players must be 18 years of age or older.
• An active Malaysian mobile number for two-factor authentication and account communications.
• An active email address for official communications and account verification.
• Payment method details such as local bank account numbers, account holder names, or digital wallet account numbers (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow).
• Identity verification documents (MyKad, passport) requested during the KYC (Know Your Customer) process.

Automatically Collected Data

While you are using the platform pelangiqq, our systems automatically record the following technical information:

• The IP address of the device used to access the platform.
• The type and version of your web browser, as well as your device's operating system.
• The date and time of each login session and in-platform activity.
• Betting history and financial transactions for record-keeping and fraud detection purposes.
• Platform usage data, including pages visited and time spent in each section.
• General location data (city/state) derived from your IP address, used for security purposes.

Data from Third Parties

In certain cases, pelangiqq may receive information about you from legitimate third parties, such as payment service providers (FPX via Maybank2u or CIMB Clicks) for transaction verification purposes, or fraud prevention agencies for platform security purposes.

PelangiQQ uses collected personal data solely for legitimate purposes necessary to operate the platform. We do not use your data for any other purpose without obtaining your consent first.

Every use of personal data at pelangiqq has a clear and legitimate basis for doing so. We do not collect data beyond what is necessary for the purposes stated above — a principle known as "data minimisation", which forms part of responsible data protection practice.

PelangiQQ does not sell, rent, or disclose your personal data to any third party for commercial marketing purposes. This is a commitment we will not compromise on. However, there are limited situations in which pelangiqq need to share your data with certain parties to ensure the platform operates smoothly.

Payment Service Providers

To process your deposits and withdrawals, pelangiqq need to share minimum necessary transaction information with the payment service providers we use, including FPX, Touch 'n Go, GrabPay, Boost, ShopeePay, and DuitNow. These providers are bound by strict confidentiality agreements and are regulated by Bank Negara Malaysia.

Legal Authorities

In situations where pelangiqq required to do so by Malaysian law or a valid court order, we may need to disclose certain information to the relevant authorities. Any such disclosure will be made in accordance with applicable legal provisions, and we will notify you where we are permitted to do so.

Technology and Service Providers

A number of third-party technology providers that support the operations of pelangiqq – such as server hosting providers, Live Casino service providers, and security system providers – may have limited access to data necessary for carrying out their functions. All such third parties are bound by data processing agreements that require them to protect your data to the same standard as that practised by pelangiqq.

Your personal data is stored by PelangiQQ in servers protected by high-grade security infrastructure. All data is encrypted using AES-256 encryption at rest and 256-bit SSL/TLS encryption in transit between your device and our servers.

Data Retention Period

Pelangiqq retains your personal data for as long as your account remains active, and for an additional period after account closure in accordance with applicable legal and regulatory requirements:

• Active account data: Retained for as long as your account remains active, and updated on a regular basis.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• Security and activity logs: Retained for 2 years for security investigation purposes if required.
• Data following account closure: Basic information is retained for 5 years after account closure to comply with anti-money laundering legal requirements.

Once the defined retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with industry-standard procedures. You may request further details about our data retention policy by contacting support@pelangiqq.best.

PelangiQQ continuously invests in security infrastructure to ensure your personal and financial data is always protected against unauthorised access, loss, misuse, or breach. The key security measures we have in place are as follows:

• 256-bit SSL Encryption: All communications between your browser and the pelangiqq is encrypted to the same encryption standard used by banking institutions.
• Two-Factor Authentication (2FA): An additional security option that requires verification via your Malaysian phone number when logging in from a new device.
• 24/7 Security Monitoring: An automated monitoring system that detects and blocks suspicious account activity in real time.
• Internal Access Controls: Staff pelangiqq are only granted access to the data necessary to carry out their responsibilities — a strict "need-to-know" principle is observed at all times.
• Periodic Security Audits: The platform undergoes regular security audits and penetration testing to identify and address any vulnerabilities.
• Stored Data Encryption: All sensitive data in the database is encrypted using AES-256 rather than stored in plain text.

Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have several rights concerning the personal data we hold about you. PelangiQQ fully respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact our privacy team at support@pelangiqq.best, stating the right you wish to exercise along with your account details. We will respond within 21 business days of receiving your request.

Platform PelangiQQ uses cookies and similar tracking technologies to enhance the user experience and maintain the security of your login session. Cookies are small text files stored on your device when you visit our platform.

Types of Cookies We Use

• Essential Cookies (Required): Required for core platform operations, including login session management, account security, and transaction processing. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps us understand how players use the platform so we can continue to improve it. Data collected is aggregated and cannot be used to identify any specific individual.
• Preference Cookies: Saves your preferences — such as display language and interface settings — so you do not need to reconfigure them each time you log in.

You can manage cookie settings through your web browser. However, disabling essential cookies may prevent you from accessing certain features of the platform. pelangiqq properly.

PelangiQQ does not permit individuals under the age of 18 to use our platform under any circumstances. We take this responsibility very seriously and enforce strict age verification procedures during registration.

If we suspect that a user is under the age of 18, the account will be suspended immediately until sufficient age verification is provided. Should verification confirm the user is underage, the account will be permanently closed and all deposits refunded.

Pelangiqq does not knowingly collect any personal data from individuals under the age of 18. If you believe a child or minor has registered an account on our platform, please contact us immediately at support@pelangiqq.best so we can take appropriate action.

PelangiQQ reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any material amendments will be communicated to you via your registered email address at least 14 days before the changes take effect.

The latest version of this Privacy Policy is always available on this page, with the update date clearly displayed at the top of the document. We encourage you to review this page periodically, especially after receiving a notification about any amendments.

Privacy-Related Complaints and Enquiries

If you have any questions, concerns, or complaints regarding how pelangiqq handles your personal data, please contact our privacy team through the following channels:

• Email: support@pelangiqq.best (please use the subject line "Privacy Complaint" for priority handling)
• Live Chat: Available 24/7 via the chat icon on the platform PelangiQQ
• Email Response Time: Within 3 business days for privacy-related complaints

If you are not satisfied with the response received from pelangiqq, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia (PDPC) in accordance with the provisions of PDPA 2010.